FAQ

What should I do if I forgot my password?

If you forget your password, you should send us an email for assistance.

Can the videos be downloaded?

Our videos are streamed so they cannot be downloaded. You would need to be online when watching a video. Our videos are protected by copyright law. They are not allowed to be downloaded, copied or distributed.

Do I get access to all courses while subscribed?

Yes, you get unlimited access to all available courses while subscribed.

Would I be able to do the course on my own?

Yes, as our courses are easy to use you would be able to do our courses on your own.

Are there assignments to be done?

Yes, some courses do have assignments or practical exercises for self-assessment.

How do I pay for my subscription?

 Payment for subscrption is made through Paypal.

Can I do a course on my tablet or cell phone?

Yes, you can do our courses on your desktop, tablet or cell phone.

What steps should I take when I have trouble streaming the video?

  • Check that you are connected to the internet.
  • Try using a different web browser, for example, Chrome or Firefox.
  • Try loading a newer version of your favourite web browser.
  • If you still are experiencing a problem, you should check if your firewall is blocking you. This should help to resolve the issue. 

Can I do a course at my own pace?

Yes, you can do all our courses at your own pace.

Are there restrictions on how many times I can view the videos?

There are no restrictions on how many times you can watch the videos.

Do I get a certificate when I've completed the course?

Yes, you will receive a certificate of completion once you have completed a course.

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